Terms & Conditions

By booking with Ocean Blue Retreat, You agree to be bound by the following Terms & Conditions. We may revise these Terms & Conditions from time to time by updating our website. The revised terms will take effect from when they are posted.

If you wish to see our privacy policy you can do so here.

General terms and conditions

  • Payment of a deposit and/or receipt of key/s are deemed to be your acceptance of these Terms and Conditions.

  • We will always attempt to accurately describe a property and its facilities. Experience shows that some confusion/misinterpretation is always possible. Therefore No responsibility is accepted for errors and omissions contained in any communications, our website or holiday brochure.

  • We cannot be held responsible for the decisions of the owners of premises (i.e. sale of the property, alterations/repairs, withdrawal of the premises from the letting pool, or other act including increase of tariffs), which may affect this booking. In the event of a property becoming unavailable, every effort will be made to find alternative accommodation. Where the property owner cancels a booking all deposits will be refunded.

  • Acceptance of deposits by Ocean Blue Retreat shall not impose any obligation on the part of Ocean Blue Retreat to provide any product or service or guarantee any price quoted or published.

  • We accept MasterCard, Visa, Revolut and Cash Payments (speak to us about any other types)

  • When Internet access is provided. The Property Owner and Ocean Blue Retreat will provide the equipment and a valid user account in good faith, and cannot be held responsible for anything arising from its use or temporary non- availability.

  • Any service difficulties, once reported to the property manager will be relayed to the service provider for rectification. Ocean Blue Retreat accepts no responsibility for guests personal property left on the property. The guest is responsible for maintaining the security of the property throughout, and immediately after their stay. Any loss of items from or damage to the property resulting from the windows and/or doors being left unlocked may be recovered from the guest by whatever means available to the property manager and/or property owner.

  • Tariffs are current as per the tariff sheet, brochure and website, and are subject to change without notice. No responsibility is accepted for errors and omissions contained on this website, holiday accommodation brochure or tariff sheet.

  • New building and renovations are common in North Cyprus. Unfortunately the notification of surrounding property owners/managers of such work is not a common practice. If we are aware of work that will adversely affect your stay we will advise you prior to arrival. Where building or other work, of which we were not aware, does adversely affects your stay we will attempt to minimise its effect, but cannot be held responsible for the any disturbance or inconvenience caused.

  • As with all holiday letting, unexpected situations can cause inconvenience (i.e. electrical and appliance malfunctions, storms, excessive rain, flooding, and basic wear and tear). All reported cases effecting the enjoyment of the property will be dealt with in a diligent and professional manner by the property manager. Claims for compensation will not be considered after you have departed.

Guest Code of Conduct

  • Guests are required to behave in the following manner:

      1. each vehicle used by an occupant of the premises must—

        (A) be stored in a manner that does not cause a nuisance or inconvenience to adjoining premises; and

        (B) be parked within the parking facilities at the premises.

      2. Each occupant of the premises who enters, uses or occupies the premises, including any outdoor area of the premises, for example, an outdoor entertainment area, deck, balcony, swimming pool or spa, must not—

           (A) detrimentally affect the residential amenity (including but not limited to noise, overlooking or light spill) enjoyed by residents adjoining, or in the vicinity of, the premises; or

           (B) cause a nuisance (including a noise nuisance); or

           (C) display unacceptable behaviour, for example—

                 • loud aggressive behaviour;

                 • yelling, screaming, arguing;

                 • excessively loud cheering, clapping or singing; or

           (D) create a level of noise which is in excess of the acceptable levels.

      3. An occupant of the premises must not sleep or camp on the premises in a tent, caravan, campervan or similar facility;

      4. Each occupant of the premises must store general waste (including the separation of recyclable waste) produced as a result of the ordinary use or occupation of the premises in a waste container;

      5. Each occupant of the premises must ensure that the premises, including the grounds of the premises, are kept in a safe and tidy condition.

Guests

  • Guest accommodation is for short-term residential purposes only, and not covered by any Residential Tenancies Act. The premises are let to accommodate only the number of people specified in the booking, for the period specified in the booking. Overloading will render the guests liable for extra charges and risk immediate eviction and forfeiture of any unused tariff.

  • Functions and parties are strictly prohibited. Any type of function, party, or gathering of people in excess of the number of people specified in the booking, may incur a function fee. This fee will be determined at the absolute discretion of the property manager, is non-negotiable and will be debited from your credit card, or recovered by other means. In addition to this fee, additional cleaning and repair/replacement costs may be charged.

  • Care of the premises, and the peace and comfort of surrounding residents must be respected at all times. The property manager will investigate reports of, or suspicion of property damage and/or antisocial behaviour. Such behaviour may, at the absolute discretion of the property manager, result in immediate eviction and forfeiture of any unused tariff. Guests shall only park cars and/or trailers, or other vehicles in specified areas allocated for that purpose.

  • Guests are responsible for any loss or damage to fittings, fixtures and any items in the premises, including keys and remote controls, WHETHER ACCIDENTAL OR OTHERWISE. Guests will be charged for the repair or replacement of any such loss or damage at the absolute discretion of the property manager. All damage and/or losses are to be reported immediately. Acceptance of keys and giving us credit card details is approval by you for us to charge you for any damage or loss reported, or discovered after checkout.

  • Guests and visitors to the property are not to smoke inside the premises. Those smoking outside must properly dispose of all butts and other related material. Any additional cleaning costs associated with smoking will be recovered from the guest.

  • Lost keys will incur a re-cutting charge and may incur locksmith’s fees and/or lock replacement fees.

  • If the property manager believes that these Terms and Conditions have been breached, we may inspect the property at any time during your stay upon demand and without notice. An after-hours call-out fee of up to £80.00 will be charged for any situation requiring the attendance of the property manager outside of business hours. Any breaches of these Terms & Conditions or failure to comply with the property manager’s directions will render the guests liable for extra charges and risk immediate eviction and forfeiture of any unused tariff.

Bookings

  • A non-refundable booking fee equal to 50% of the entire stay applies to all bookings.

  • To confirm your reservation you must pay the holding deposit at the time of booking. The outstanding deposit amount and the latest date for payment are specified in the booking confirmation letter you will receive. If the full deposit is not received within that time your reservation will lapse and the holding deposit (less an administration fee of £150) will be refunded to you. The full Tariff must be paid a week prior to check-in.

  • Reservations do not automatically repeat. If you wish to reserve the same property for the same period the following year YOU MUST make that reservation prior to your departure. Usual reservation arrangements apply.

Cancellations

  • If the guest cancels the booking, and three months (90 days) notice is given the deposit will be refunded (less a £100.00 administration fee).

  • If the guest cancels a booking with less than 3 months (89 days) notice, the deposit will not be refunded.

  • If a guest wishes to reduce the period of the booking NO REFUND of unused tariff will be considered.

  • If your arrival date is between 18 December and 02 January, the full tariff must be received no later than one month (30 days) prior to the arrival date. Failure to pay the full tariff by this date may result in your booking being cancelled and forfeiture of any deposits already paid.

  • In the event of border closures and travel restrictions being imposed by State or Territory Governments which result in last minute cancellations, we will refund the booking fee paid.

Security Bond

  • Credit card details will be utilised as a security bond. The credit card will be saved as a token for any claims that are made for damages occurring during the guests stay.

  • A guest registration form is required to be completed either on-line or a hard copy by the guest for all bookings. The registration form requests details of you name, address, driver license number as well as credit card details.

  • Ocean Blue Retreat reserves the right to charge a fee if the terms & conditions are not met, resulting in loss, extra cleaning, damage, expense of inconvenience.

Arrivals

  • The premises are available from 2pm on day of arrival and are to be vacated no later than 10am on the day of departure. Failure to depart by 10am without prior arrangement will incur additional charge of £50 per hour past 10 am.

  • “Late Arrivals” If you are arriving outside normal business hours, please make the owners aware in order for keys to be left out.

Pets

  • Pets are not permitted on the premise.

Departures

  • All keys/remotes must be left on the kitchen table. Please check the property and ensure you bring all your belongings with you. Please ensure the property is securely locked.

  • On your day of departure the premises must be left in a clean and tidy state, all rubbish removed, and all dishes washed, or additional cleaning charges may be incurred.

Travel with Confidence and Ensure you have Travel Insurance.